Falcon Software Solution
HealthcareIslamabad, Pakistan2025

AI support assistant handling 60% of tickets

An AI chatbot grounded in policy documents now resolves 60% of support volume overnight, with human handoff and full audit trails.

MediCare Solutions support team alongside the AI assistant dashboard
OpenAILangChainRAGWhatsApp API
Visit Live Website

Key features we delivered

Policy-grounded RAG answers

Human handoff workflow with context

Full audit trail on every response

WhatsApp and web chat integration

Services used in this project

AI Chatbots

Delivered as part of this engagement

AI Agents

Delivered as part of this engagement

Cloud & DevOps

Delivered as part of this engagement

Want results like these?

Tell us your goals and we'll prepare a custom proposal — scope, architecture, and timeline, with no obligation.